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Books A MANAGED CARE READER by Jennifer Davis
MANAGING MANAGED CARE II: A HANDBOOK FOR MENTAL HEALTH PROFESSIONALS
WHEN DOCTORS JOIN UNIONS
THE COMPLETE IDIOT'S GUIDE TO MANAGED HEALTH CARE The HMOs are killing Marcus Welby, M.D. Ask any patient who has had to wait an hour for a five- minute visit with a harried doctor. Ask any doctor who has had to stop short of sharing the full range of health care options with a patient. To be sure, the hometown doc who cared for his, less often her, patients from cradle to grave has been well on the way to retirement for years. But these days families are forced to put their faith in insurance companies — and trust that the physician they see this year has last year's chart. Medicine has changed. And so has the health care system. It's now a lean, mean corporate machine. We call it "managed care." This new reality, in which corporate managers sign off on doctors' decisions, is reining in costs, everyone agrees. But the side effect has been an epidemic of complaints from patients and doctors. Fortunately, there is now a rash of new web sites and books on the subject. Managed Care On-Line is a good place to start. Found at www.mcol.com, it provides links to other web sites and keeps a running list of the latest published works. Three recent titles, for instance, cover the full range of concerns about managed care. Managing Managed Care II: A Handbook/or Mental Health Professionals was written for health care providers; When Doctors Join Unions offers insight to doctors and the insurance industry; and The Complete Idiot's Guide to Managed Health Care is designed for the confused health care consumer. The subtext of these books: Doctors worry they'll lose status and credibility when routine diagnoses are questioned, and patients mourn the loss of relationships their parents and grandparents had with the family physician.
Indeed, the political debate now
centers on whether efforts to reform
health care have cut into bone. Last
year, states introduced more than
25, 000 pieces of legislation aimed at
reining in health maintenance organizations and spelling out patients'
rights and doctors' responsibilities,
according to the Washington, D.C.-
based Health Policy Tracking Service.
Since 1994, when the health care
consumer rights movement took off,
17 states have passed comprehensive
managed care reforms. These laws
address a range of issues, including
qualifications of health care providers,
access to medical specialists and
procedures for challenging the rulings
of managed care administrators.
Other states, including Illinois,
have yet to find a consensus among
competing interests: doctors, patients,
insurance providers and employers.
Rather than pass broad regulations,
these states have adopted modest
provisions, including restrictions on
so-called "drive-through" baby
deliveries.
Still, this spring, as it did last year,
the Democrat-controlled Illinois
House approved a comprehensive
health care consumer-rights bill that,
among other things, establishes grievance procedures for patients and
requires managed care companies to
spell out the benefits, exclusions and
costs of insurance plans. The measure
would also do away with gag clauses,
32 / June 1998 Illinois Issues
which prevent doctors from revealing
information on health care options.
And this year the bill includes a controversial proposal allowing patients to
sue their HMOs. Only Texas allows
this, and it has been challenged in
federal court. (In this state, patients can
already sue doctors.)
Illinois' comprehensive reform bill is
sponsored by Chicago Democratic
Rep. Mary Flowers, who chairs the
Health Care Availability and Access
Committee. The measure remains in
the Republican-controlled Senate.
A second, more modest proposal has
been introduced in that chamber by
Sen. Tom Walsh, a Republican from
LaGrange Park. It would define
emergency room visits and prevent gag
clauses. "We can try and go for the
Cadillac plan and find a few businesses
who can afford it, or we can go with my
bill, the Chevy," Walsh says.
A similar debate is taking place in
Congress. And Illinois Republican U.S.
Rep. Harris Fawell's chief of staff uses
a similar analogy. "We can have a
Cadillac in a few garages or a Chevy
in every one," says Fawellaide Alan
Mertz, referring to the federal comprehensive consumer-rights bill his boss
opposes. (Another "Patients' Bill of
Rights" was co-sponsored in the U.S.
Senate by Democrat Richard Durbin.)
The House measure is sponsored by
Georgia Republican Charles Norwood.
He argues it would cover millions of
Americans in unregulated health plans
by allowing states to preempt current
federal restrictions against regulating
certain plans. In Illinois, 2.3 million
consumers are enrolled in health
maintenance organizations regulated by
the state, but another 2.7 million to 3.7
million are enrolled in unregulated plans.
"HMOs are the only industry in the
nation not regulated," says John Stone,
Norwood's communications director.
"You can't touch them, not even for
medical malpractice. They can kill you
and you have no rights."
Such rhetoric has scared many
members of Congress into supporting
Norwood's bill, says Mertz. But he
counters the larger companies that
provide unregulated plans also offer
some of the best health care coverage.
Any managed care reforms
adopted this year at the state
and federal levels will likely
be just the beginning. Now
may be the time to study up.
"What we should be worrying
about," Mertz says, "are the millions
who don't have any health insurance at
all." Fawell has introduced a measure
he believes will address that problem by
allowing smaller companies to band
together to save on the costs of
employee insurance plans.
Despite the divisiveness on managed
care reform, Congress is expected to
pass something before its October
adjournment.
Yet any managed care reforms
adopted this year at the federal and
state levels will likely be just the beginning. "At this time, there is no single
best regulatory solution that satisfies
the expectations of consumers,
providers, regulators and purchasers,"
according to the National Governors'
Association's Center for Best Practices.
So this summer may be a good time
to study up on the issue.
The Idiot's Guide targets the
consumer who knows little beyond the
name of his HMO. The authors — an
economist with a national consulting
practice on health care and pensions,
and an attorney specializing in employee benefits, pension and health law
— say their information "is not written
down in any one place — and some of
it's not written down anywhere!"
Sophie M. Korczyk and Hazel A.
Witte break the information into five
easy-to-digest parts: a basic description
of managed care; how to get coverage;
how to use it day-to-day; how to find
specialists; and how to exercise
consumer rights. There are special tips
and references for more information. In
fact, just inside the front cover is a list
of government-sponsored consumer-
oriented health web sites.
When Doctors Join Unions should be
of interest to anyone who wants to
know the ways in which managed care
is pushing doctors to organize.
Author Grace Budrys, a DePaul
University sociologist, says doctors
"feel increasingly divorced from the
decision-making centers of the organizations they work in." While they
are struggling with a loss of status,
however, many are reluctant to join
unions, organizations that traditionally
have represented trade workers.
For doctors, Budrys offers some
history, as well as information on the
international status of doctors' unions.
For HMO bureaucrats, she provides a
glimpse of the physician psyche: why
they would find unions attractive in
today's health care climate. She stops
short, however, of predicting a surge
in unionization.
Managing Managed Care II: A
Handbook for Mental Health Professionals, written by a psychiatrist, a
psychotherapist and a quality consultant for health care organizations,
promises to go "step by step through
the managed care review process."
With charts, sample cases and a
suggested common terminology,
Michael Goodman, Janet A. Brown
and Pamela M. Deitz show doctors
how to "articulate the clinical rationale
for their services." How to get paid, in
other words.
"Unless mental health care practitioners can articulate what they are
doing for their patients and also
convincingly explain why they are
doing it, purchasers and providers are
going to be increasingly unwilling to
pay for their services."
"Once upon a time, when you got
sick, it was just you, your doctor and a
few basic rules," Korczyk and Witte
write in the Idiot's Guide. "Now it's a
cast of hundreds, their voice mail and a
list of rules as long as your arm ... in
small type."
It's true. Marcus Welby, if he really
ever existed, could not survive in
today's managed care world. But
states and Congress, with their increasingly stringent patient-rights bills, seem
to be trying to salvage what they can
of the old idealized doctor-patient
relationship.
Illinois Issues June l998 / 33 |
Sam S. Manivong, Illinois Periodicals Online Coordinator |