THURSDAY AT-A-GLANCE 7:30 a.m. - 6:00 p.m. Registration Desk Open 8:30 a.m.- 12:00 p.m. Pre-conference Workshops (Pre-registration required) 11:45 a.m. - 3:30 p.m. Office Support Luncheon & Workshop (Pre-registration required) 1:00 p.m. -4:30 p.m. Pre-conference Workshops (Pre-registration required) 3:00 p.m. -6:00 p.m. Grand Opening Exhibit Party Visit more than 320 exhibitors and educational booths displaying the most recent products and services for the parks, recreation and conservation industry. All full conference delegates may exchange a ticket for a sandwich/snack at the Columbus Meeting Rooms located adjacent to the escalators down to the exhibit hall. Special thanks to W-T Engineering, Inc., sole sponsor of the grand opening reception! 3:30 p.m. -4:45 p.m. Students: How to Get the Most Out of Conference 5:30 p.m. -6:30 p.m. Professional Connection Student and Professional Networking Opportunity (Pre-registration required) 6:30 p.m. - 12:30 a.m. University & Affiliate Hospitalities 9:00 p.m. - 12:00 a.m. Thursday Evening Social with Deja Vu Enjoy the music and dancing!

THURSDAY MORNING PRE-CONFERENCE WORKSHOPS: 8:30 a.m. - 12:00 p.m. All pre-conference workshops award 0.3 CEUs. Pre-registration is mandatory. 16 Supervisory Skills for Success 8:30 a.m. - 12:00 p.m. Price: $65 Location: Regency A Presenter(s): Ruby Newell-Legner, Certified Speaking Professional Chair: Sheila Lowrey, IPRA As the demands on a supervisor increase, the job grows and changes. This growth, however, can sometimes create challenges for supervisors, who are now called upon to be "all things to all people." In this session, Ruby will share ideas that will help you develop your skills to be the best you can be and show you how to motivate your staff to be at the top of their game as well. Remember, supervision is not a role — it's a relationship. Learning Outcomes: Participants will: (1) Learn the characteristics of good supervisors, the five reasons supervisors fail, how to be a good role model and Ruby's top ten hints for success; (2) Learn the steps for clarifying expectations with your staff, ways to develop your staff, tips for improving communication and hints for improving time management and delegation. 24 Best Practices in Fishing, Boating and Aquatic Stewardship 8:30 a.m. - 12:00 p.m. Price: $65 Location: Acapulco Presenter(s): Greg Place, Ph. D. and Jo-Ellen Ross, Ph.D., Recreation Program, Chicago State University Chair: Sheila Lowrey, IPRA This workshop will provide attendees with an exciting way of planning, developing and evaluating programs in fishing, boating and aquatic stewardship. This workshop is being provided by the Recreational Boating and Fishing Foundation. Learning Outcomes: Participants will: (1) Identify means for expanding participation in recreational fishing, boating and aquatic stewardship education programs; (2) Utilize the RBFF Best Practices materials for all aspects of program development including design, implementation, evaluation and promotion. 201 Top 10 Mistakes People Make that Sabotage Their Careers 8:30 a.m.- 12:00 p.m. Price: $65 Location: Comiskey Presenter(s): Steven Webber, President, Management Training Resources, Inc. Chair: Keith Neitzke, Round Lake Area Park District Based on 20 years of research on tens of thousands of people from hundreds of companies, participants will learn the top ten mistakes people make along with techniques on how to eliminate them. Learning Outcomes: Participants will: (1) Become aware of the top ten mistakes; (2) Learn techniques to eliminate them.

C19 Illinois Parks and Recreation January/ February 2005

THURSDAY MORNING PRE-CONFERENCE WORKSHOPS:
8:30 a.m. - 12:00 p.m.
All pre-conference workshops award 0.3 CEUs.
Pre-registration is mandatory.

316
Building Diverse Work Teams
8:30 a.m. - 12:00 p.m.
Price: $65
Location: Columbus G/H
Presenter(s): Jane Turrendne, Management Consultant
Chair: Beverly Wolf, Lombard Park District
Fostering teamwork should be a priority of all managers, because project success is dependent on how well we all work together. The most successful work teams are those that embrace the diversity of their members, because our individual differences bring real value to the operation of our organizations. In this session, you will learn the benefits of diverse work teams and how to successfully structure your team to improve your agency's competitive position in the marketplace.
Learning Outcomes: Participants will: (1) Learn the benefits of creating diverse work teams in park and recreation agencies; (2) Understand how diversity adds value to all areas of an agency's operation.

422
Peak Performance
8:30 a.m.- 12:00 p.m.
Price: $65
Location: Regency D
Presenter(s): Christina Samycia, MS, Wellness Innovations
Chair: Kelly LaMore, Bourbonnais Township Park District
Your health and stress levels impact your life every day. In fact, 75% of all our illnesses are stress related. Become proactive to ensure that you will reach your goals. This program will give you the tools and motivation you need to optimize your performance. Learn a few valuable lifestyle changes you can make to help you succeed without encountering burnout, low energy or illness.
Learning Outcomes: Participants will: (1) Learn how to optimize performance; (2) Enhance lifestyle today.

501
If You're Not Having Fun, You're Doing it Wrong
8:30 a.m. -12:00 p.m.
Price: $65
Location: Regency B
Presenter(s): Keith Neuber, President, I.K.A.N. Presentations
Chair: DJ Newport, NISRA How's your attitude? Take Keith's attitude assessment challenge and see how you're doing. Then laugh yourself to a healthier and more productive outlook on yourself and your life. This is Keith's most requested presentation, which he delivers more than fifty times each year. The presentation combines an insightful message for improving the quality of life with enough laughs to cause your sides to ache. This message guarantees to leave you with a smile on your face, a song in your heart and ready to meet the challenges of life with renewed enthusiasm.
Learning Outcomes: Participants will: (1) Come to understand the power they have to adjust their attitude when facing challenging circumstances; (2) Develop and project a more positive attitude toward self and life in general.

504
Master The Art of Juggling Your Time
8:30 a.m. - 12:00 p.m.
Price: $65
Location: Regency C
Presenter(s): John Irvin, President, lifestlye Enhancement Services
Chair: Angie Lee, NWSRA
This interactive workshop will give you tools and tips so you can accomplish more and be more effective, productive and time conscious. Through learning the ageless art of juggling you will see the learning principles applied to every area of your life. You will walk away a juggler.
Learning Outcomes: Participants will: (1) Learn to analyze their time use and know what to do by prioritizing; (2) Learn master planning for maximum effectiveness and know when to do things by appropriate scheduling.

610
Achieving Customer Service Excellence
8:30 a.m. - 12:00 p.m.
Price: $65
Location: Regency C
Presenter(s): Scott Chovanec, President, Scott Chovanec & Associates
Chair: Carl Maniscaico, Niles Family Fitness Center
Park and recreation agencies never get a second chance to make a first impression. This session focuses on "first impression" excellence and long-term customer satisfaction by investigating service standards that really work — retention excellence, survey successes, patron expectations, service basics and staff empowerments will be the key components of this workshop that will help you gain a competitive advantage.
Learning Outcomes: Participants will: (1) Learn how to enhance their "image equity" in the eyes of the customer by investigating strategies and tactics for earning the highest levels of customer satisfaction that lead to exceptional customer retention at all levels of operation; (2) Develop an understanding of an eight-step customer service program through application of practical concepts directly related to agency goals.

621
Making Your Services Essential
8:30 a.m. - 12:00 p.m.
Price: $65
Location: Toronto
Presenter(s): Bill Draves, President, LERN
Chair: Carrie Haupert, Wheaton Park District
This hard-hitting seminar focuses on making your services essential to your community. Gain tips and techniques on presenting the evidence. Get ideas to put into action Monday morning.
Learning Outcomes: Participants will: (1) Discover four essential ratios every professional should know about how participants win referendums and the best internal marketing strategies; (2) Leave with a worksheet on calculating the positive local impact of your program and services.

C20 Illinois Parks and Recreation January/ February 2005

902
The Magic of Building Positive Relationships
8:30 a.m. - 12:00 p.m.
Price: $65
Location: Truffles
Presenter(s): Carol Price, President, Professionally Speaking
Chair: Rick Hanetho, Carol Stream Park District
A fun, get-up-and-move program to examine how to build trust, how to catch people doing things right and how redirecting negative energy can build a department, office or group into a real working team.
Learning Outcomes: Participants will: (1) Define three crucial steps to build trust similar to methods used with killer whales at Sea World; (2) Identify the five necessary steps of redirection for any negative behavior.

THURSDAY AFTERNOON PRE-CONFERENCE WORKSHOPS:
1:00 p.m. -4:30 p.m.
All pre-conference workshops award 0.3 CEUs. Pre-registration is mandatory.

13
Remember What You Know
(No CEUs awarded)
1:00 p.m. -4:30p.m.
Price: $50
Location: Comiskey
Presenter(s): Dr. Sandra Hupp, Associate Professor, Aurora University; Tracey Crawford, CTRS, CPRP, Superintendent of Recreation, NSSRA; Michael Clark, CPRP, Executive Director, Batavia Park District; Dr. William McKinney, Professor, University of Illinois
Chair: Diane Stanke, Park District of Oak Park
This refresher course will help participants review key areas of parks and recreation as they relate to the National Certification Examination. Speakers will address information in the following areas: leisure administration, therapeutic recreation, parks and natural resources and recreation programming.
Learning Outcomes: Participants will: (1) Learn how to prepare to take and pass the National Certification Examination for parks and recreation professionals; (2) Learn about the make-up of the certification test and the four areas it covers.

C21 Illinois Parks and Recreation January/ February 2005

THURSDAY AFTERNOON PRE-CONFERENCE WORKSHOPS:
1:00 p.m. -4:30 p.m.
All pre-conference workshops award 0.3 CEUs.
Pre-registration is mandatory.

17
Facing the Challenge of Challenging Employees
1:00 p.m.-4:30 p.m.
Price: $65
Location: Regency A
Presenters: Ruby Newell-Legner,Certified Speaking Professional
Chair: Sheila Lowrey, IPRA
Difficult employees can be toxic to an organization. If their issues are not addressed, these staff members can cost organizations thousands of dollars due to high employee turnover and lower employee productivity. Plus they contribute to an overall poor working environment. For your organization to succeed, you must address the issues of problem employees effectively, while maintaining the productivity of your department. No small task for any manager.
Learning Outcomes: Participants will: (1) Learn how to head off potential problems and conflicts through establishing performance standards; (2) Learn how to design a performance planning system to promote improvement and how to document and terminate employees who can't be salvaged.

20
Why Benefits? Why Now? Part I
1:00 p.m. -4:30 p.m.
Price: $40
Location: Columbus G/H
Presenter(s): Rick Hanetho, CPRP, Deputy Director, Carol Stream Park District; Matt Ellmann, CPRP; Bill McAdams, CPRP, Executive Director, Oswegoland Park District
Chair: Barbara Daudelin, Mundelein Park and Recreation District
This session is a must for all professionals, commissioners and students. With this powerful information, commissioners will be stronger community leaders; students will become sought-after applicants; and professionals will gain a healthy new job perspective. Attendees will leave with "The Benefits Tool Box" packed with useful resources to immediately improve the message about the positive impact we have on the quality of life in our communities.
Learning Outcomes: Participants will: (1) Learn about the ways parks and recreation enhance the quality of life in our communities; (2) Learn who to communicate your benefits message to, how to communicate it and what to communicate.

Professional Connection
for Students and Professionals
5:30 p.m. -6:30 p.m.
Thursday, January 27, 2005
Location: Columbus K/L, East Tower/Gold Level
Pre-registration is mandatory
Students and professionals join us before the socials begin and get a head start on your networking weekend!
Students, you won't want to miss this great opportunity to network with professionals in the field. A relaxed, social atmosphere will provide an informal setting to inquire and talk with professionals in your area of interest.
Professionals, you were a student at one time with quite a few questions. These students are the future professionals in the field, and you can help by sharing your knowledge and experience.
Everyone who attends will enjoy pizza and beverages. Students get there to fill out your free raffle ticket for great prizes!

C22 Illinois Parks and Recreation January/ February 2005

THURSDAY AFTERNOON PRE-CONFERENCE WORKSHOPS:
1:00 p.m. - 4:30 p.m.
All pre-conference workshops award 0.3 CEUs.
Pre-registration is mandatory.

301
HR Boot Camp: Essential HR Skills for Non-HR Professionals
1:00 p.m. - 4:30 p.m.
Price: $65
Location: Columbus K/L
Presenter(s): Kevin Romejko, Human Resources Manager/Safety Coordinator, Palatine Park District; Cathy Carlo, Human Resources Manager, Park District of Highland Park; Nancy Aldrich, Superintendent of Human Resources, Arlington Heights Park District
Chair: Nancy Aldrich, Arlington Heights Park District
Human resource problems are among the toughest situations that park and recreation supervisors must handle. While some agencies have HR professionals on staff, it's more likely parks or recreation supervisors are expected to resolve any HR problems that arise. In this pre-conference workshop, three seasoned human resources professionals, all with extensive experience in park and recreation agencies, will take you through HR Boot Camp and give you the basic tools and skills you need to successfully resolve the most common personnel problems that may arise in your agency.
Learning Outcomes: Participants will: (1) Identify the most common HR issues that park and recreation professionals face; (2) Discuss strategies to reduce the personnel-related issues that arise in their agencies.

423
Breakthroughs in Relationships
1:00 p.m.-4:30 p.m.
Price: $65
Location: Regency D
Presenter(s): Christina Samycia, MS, Wellness Innovations
Chair: Kelly LaMore, Bourbonnais Township Park District
Would you enjoy enhancing your relationships with friends, family, co-workers and peers? This workshop will provide you with new techniques to better understand those who are important to you while developing a better understanding of your own unique personality.
Learning Outcomes: Participants will: (1) Discover new techniques that will allow others to better understand you; (2) Learn how to become a better listener and gain a deeper understanding of the different personality types. This seminar will open up your mind!

430
Positive Discipline for Childcare Providers
1:00 p.m.-4:30 p.m.
Price: $65
Location: Acapulco
Presenter(s): Dina Emser, Certified Positive Discipline Educational Coach/Counsultant M.A. CPCC
Chair: Pam Lingert, Arlington Heights Park District
In this workshop, school age and summer camp professionals will learn ways to create a setting where children can learn, grow, problem solve and cooperate. Professionals will learn tools that incorporate firm limits and that help develop a respectful environment.
Learning Outcomes: Participants will: (1) Learn about the positive discipline philosophy through experiential activities; (2) Learn how to implement positive discipline tools, including positive time out and the wheel of choice, that get kids involved in decision making and problem solving.

502
Discipline and Effective Behavior Management
1:00 p.m.-4:30 p.m.
Price: $65
Location: Regency B
Presenter(s): Keith Neuber, President, I.K.A.N. Presentations
Chair: DJ Newport, NISRA
This workshop focuses on understanding children's behavior from a Systems perspective. Systems Theory provides a common sense framework that helps parents and providers recognize patterns associated with challenging behavior. A strategic approach to behavior management will improve participants' ability to positively alter behavior such as temper tantrums, resistance to authority, defiance, underachievement and other challenging behavior. The techniques will also help parents and providers develop children's confidence, self-esteem and desire to achieve.
Learning Outcomes: Participants will: (1) Understand dynamics of behavior and how they can be used to increase compliance with rules and expectations; (2) Learn practical techniques for effectively managing challenging behaviors such as resistance, oppositional defiance and acting out.

503
Team Fun.damentals
1:00 p.m.-4:30 p.m.
Price: $65
Location: Regency C
Presenter(s): John Irvin, President, lifestlye Enhancement Services
Chair: Beth Trevino, NWSRA
This program takes a look at what it means to be a team, different types of teams and what it takes to be a high performing team. In addition we will examine the four behavioral styles so we can maximize the effectiveness of each person on the team.
Learning Outcomes: Participants will: (1) Learn to identify the behaviors that promote an effective team, as well as those that can distract or destroy the effective team; (2) Learn to identify one's own strengths and areas for improvement, as well as those of other team members.

C23 Illinois Parks and Recreation January/ February 2005

THURSDAY AFTERNOON PRE-CONFERENCE WORKSHOPS:
1:00 p.m. -4:30 p.m.
All pre-conference workshops award 0.3 CEUs.
Pre-registration is mandatory.

611
Hiring and Managing Leading Peak Performers
1:00 p.m.-4:30 p.m.
Price: $65
Location: Columbus I/J
Presenter(s): Scott Chovanec, President, Scott Chovanec & Associates
Chair: Carl Maniscaico, Niles Family Fitness Center
Knowing how to recruit, manage and lead people effectively helps improve profitability, gain commitment, reduce turnover and increase both staff motivation and performance. CEOs insist that the development of peak performers is paramount to sustaining a competitive advantage and fostering success at all levels. If you want to learn how to successfully interview and recruit top professionals, then you can't afford to miss this workshop.
Learning Outcomes: Participants will: (1) Learn the secrets of developing successful "outcomes-based" and targeted interviewing strategies; (2) Learn how successful strategy managers create award-winning environments and establish trusting relationships that make others feel valued, empowered and appreciated.

622
Reaching the Generations
1:00 p.m.-4:30 p.m.
Price: $65
Location: Toronto
Presenter(s): Bill Draves, President, LERN
Chair: Carrie Haupert, Wheaton Park District
Whether you are a Gen-Xer or Baby Boomer, come discover how your customers and staff communicate differently and have distinct learning and leisure preferences. You'll come away with practical, how-to tips on working with and serving others.
Learning Outcomes: Participants will: (1) Be able to effectively communicate with people of different generations; (2) Be able to identify best communication techniques and apply new skills through "How-To" techniques.

901
Predictions From "That Leblein Woman"
1:00 p.m.-4:30 p.m.
Price: $65
Location: Crystal A
Presenter(s): Judith Leblein, Recreation Consultant, Water Technology, Inc.
Chair: Michelle Lalor, Glen Ellyn Park District
The Internet, flexible work schedules, changes in the "traditional family" and meeting the needs of diverging generations: these are only a few of the topics and predictions we will discuss as we look to the future of parks and recreation and your place in it.
Learning Outcomes: Participants will: (1) Learn what trends are on the horizon, which we will meet and excel at; (2) Learn how to foresee changes before they become a reality.

903
Communication That Works-In Every Workplace
1:00 p.m.-4:30 p.m.
Price: $65
Location: Truffles
Presenter(s): Carol Price, President, Professionally Speaking
Chair: Sarah Holcombe, NISRA Carol's dynamic process will show you how power defines success and how you can effectively use verbal and visual techniques to build respect and relationships. You will learn how the most admired communicators express their thoughts and the secrets to making sure your ideas are heard.
Learning Outcomes: Participants will: (1) Distinguish and choose the type of power that reflects their level of competency and displays that competency through specific communication techniques; (2) Discover the purposes and processes — including results — of three communication models used every day and analyze the model needed in each situation encountered.

1003
Stress Management is Self-Care
1:00 p.m.-4:30 p.m.
Price: $65
Location: Gold Coast
Presenter(s): Dr. Felicia Y. Blasingame, President, Chief Executive Officer, South Central Community Services, Inc.
Chair: Nathaniel Ward, Robbins Park District
High stress levels are common in our culture. The daily demands of work, family, community and technology affect most of us to one degree or another. This workshop is designed to help the participant understand stress — what causes it and how to manage it. This includes dozens of useful tips, as well as an opportunity for each participant to identify his/her stressors and ideas for reducing stress.
Learning Outcomes: Participants will: (1) Identify stressors and ideas for reducing stress and understand and manage the connection between stress and health; (2) Develop relaxation techniques to reduce the negative effects of stress.

STUDENT SESSION
813
How to Get the Most Out of Conference
3:30 p.m. - 4:45 p.m.
Location: Atlanta
Presenter(s): Ryan McGovern, Student Section Director, Illinois State University
Chair: Ryan McGovern, Illinois State University
A large conference can be overwhelming, especially if it is your first. This session will inform you on how to navigate the hotel, recommend strategies for choosing sessions, networking with professionals and suggest standards for professional behavior.
Learning Outcomes: Participants will (1) Learn the nuts and bolts of navigating a large conference, where to eat, cell phone etiquette, time management and more; (2) Learn recommended professional behavior expected at conference in terms of dress, language and more.

2005 Conference Program Table of Contents

C24 Illinois Parks and Recreation January/ February 2005